Q: What is Internet Account Access?
A: Internet Banking, Online Banking, or Internet Account Access is a tool that allows you to use a personal computer with an Internet connection to conduct your banking online.
Q: What can I do with Internet Account Access?
A: You can view account balances and transaction history, transfer money, and download transactions to a personal financial manager and much more. Check out the Demo to see all the features of Internet Account Access and how you can personalize your online banking experience.
Q: Is my personal information stored in the Internet Account Access product?
A: Yes, the Internet Account Access product stores your User ID, password and user preferences. If you keep a stock portfolio, that information is also stored.
Q: How current is my banking information?
A: Your account information is live, real-time. If you make a transaction in the lobby, it will be instantly posted to your account and available for viewing in Internet Account Access.
Q: What accounts will I be able to access through Internet Account Access?
A: You can access your checking, savings, and loan accounts from the Internet Account Access. Mortgage loan access is not available at this time. Internet Account Access is intended to give you as much access, security, and versitility as possible.
Q: How much account information can I view at once?
A: The system will automatically show the current month's transactions and information. However, by selecting User Preferences, you can choose to view the current month and the previous month. Or, you can choose to view your account from the current date to same date of the previous month.
Q: Can I view my account details in more than one way?
A: Yes, you can view your accounts by date, check number, payee, amount or balance in ascending or descending order.
Q: What formats can I download my transaction history in?
A: Internet Account Access supports downloads to Quicken™, Microsoft Money™ or as a comma-delimited text file.
Q: Can I schedule future transfers?
A: Not at this time. But in the future, you will be able to schedule open, future and recurring transfers.
Q: When can I use Internet Account Access?
A: With Internet Account Access, you have access to your account information 24 hours a day, 7 days a week!
Q: How many stocks can I track in my online portfolio?
A: Your online portfolio will track up to 20 stocks.
Q: How long can I be inactive before timing out, or being logged out of the Internet Account Access product?
A: The inactivity time out default is set for 20 minutes. However, you can define the timeout period in the User Options area for 5, 10, 20, 45 or 60 minutes.
Q: What is required to use the Internet Account Access?
A: All you need to use Internet Account Access is a secure browser that supports 128 bit encryption, such as Microsoft Internet Explorer®, Netscape Navigator® or American Online®. You can use any computer that has Internet access.
Q: How do I access Internet Account Access?
A: You most likely signed up when you opened your membership. You will need a password to access the service for the first time. You may contact us to receive your password reminder. You must have an existing checking, savings or loan account before using Internet Account Access.
Q: Can I create my own password that is easy for me to remember?
A: Yes, after you use your assigned password to log-in for the first time, you will be prompted to change your password to something more personal. After that, you may go to User Options and change your password anytime.
Q: What happens if I forget or lose my password?
A: Just contact us via email or phone, and we will take you through the steps needed to get back into the system immediately!
