Q: Are my deposit accounts Federally insured?
A: Yes! Each individual member's account is insured by the NCUA up to $100,000 per account. In addition, Service Plus CU has purchased excess share insurance through ASI, the largest private insurer, to insure your funds for an additional $250,000 for a total of $350,000.
Q: How do I set up Direct Deposit of my payroll check?
A: After you open a checking account, you will receive our routing and transit number and your member number. If your employer participates in a direct deposit program, simply provide this information to the human resources or payroll department at your company, and your direct deposit will usually begin within thirty days.
Q: How do I set up Direct Deposit of my Social Security check?
A: After you open a checking account, you will receive our routing and transit number and your member number. The credit union has the appropriate paperwork available to set up direct deposit of your Social
Security check or you may go to www.socialsecurity.gov and sign up online.
Q: Can I get information about my account by phone?
A: Yes! Account information is available with our Member Services Officers during business hours at 951-680-1998. Or you may use our Voice Response System, CU Connect, for automated account information 24 hours a day by calling 951-684-8390 or 800-424-2055.
Q: Is interest paid on my checking account?
A: If you want a checking account that pays interest, try our Interest Checking account. Check out the current rates.
Q:Can I open an account if I live in the United States but am not a citizen yet?
A: Yes. However, in order to deposit your money in an interest-bearing account, you must have a valid tax identification numbers (Social Security Number). Until you receive your SS#, we can deposit your money in a non-interest bearing account. If you have questions, contact us. We'd like to hear from you.
Q: Can I do all of my banking with you?
A: Yes! Thanks to the convenience of Direct Deposit and ATMs, everyday banking activities can be performed on your own time. Contact us with questions about your banking needs.
Q: Can I look at all of my transactions at any time?
A: Yes! With Internet Account Access, you have access to your account information 24 hours a day, 7 days a week!
Q: How frequently is my information updated?
A: Your account information is live, real-time. If you make a transaction in the lobby, it will be instantly posted to your account and available for viewing in Internet Account Access.
Q: Are wire transfers possible to and from my checking account?
A: Yes! Funds can be transferred to and from accounts by wire transfer or via ACH (Automated Clearing House) debits or credits. Contact us for details.
Q: How do I make a deposit to my account from a remote location?
A: You can do most of your banking by using direct deposit, ATMs and/or ACH (Automated Clearing House) transactions. We also accept mail deposits, which allow you to mail non-recurring deposits. Contact us for details on a method that's best for you.
Q: When do I have access to use Internet Banking?
A: With Internet Account Access, you have access to your account information 24 hours a day, 7 days a week!
